Support
How can we help?
Quick answers below, or talk to our team on WhatsApp.
What comes inside the box?
Both editions hold the same eight treasures from Mysuru: Rosewood Elephant, Mysuru Pak, Mysuru Silk, Sandalwood Fragrance, Sandalwood Agarbatti, Filter Coffee, Mysuru Sambar Powder, Mysore Sandal Soap.
The Inside the Box section on the homepage tells the story of each one and who makes it.
How do the editions differ?
The contents are the same; the presentation differs. The Rosewood Inlay Edition is an intricate rosewood inlay keepsake, crafted by artisan Anil Kumar. The Mysuru Green Edition has a deep green presentation with refined gold detailing, prepared by Vishanu Enterprises.
What are the prices?
The Rosewood Inlay Edition: ₹14,499 (reference price ₹28,999).
The Mysuru Green Edition: ₹3,499.
What are VIP boxes and pre-orders?
The first 10 Rosewood Inlay Editions are our launch VIP boxes. The counter on the Rosewood Inlay Edition shows how many are left.
When they are gone, you can still order: we take pre-orders. You order and pay the same way (Cash on Delivery or online), and we confirm your delivery date on WhatsApp.
How do I explore the product in 3D?
Open the homepage (or choose “Explore in 3D” on the Store page). The 3D view loads after the page appears: drag to rotate the box, and scroll or pinch to zoom. “Reset View” returns to the starting angle, and the button below the price switches between the two editions.
If your browser has data saving switched on, the 3D view waits until you choose “Explore in 3D”.
What can I do if 3D does not load?
A still image of the box is always shown, so you can see the edition even without 3D. If loading fails, choose “Try again”. If your browser does not support 3D graphics, the still image stays in place.
You can still order on WhatsApp either way.
Is two-hour delivery available within Mysuru?
Yes. Two-hour delivery anywhere in Mysuru. Message us on WhatsApp and the team will confirm delivery to your location.
Is Cash on Delivery available?
Cash on Delivery is available for Mysuru deliveries.
How does delivery outside Mysuru work?
Yes. Outside Mysuru, our sales executive helps arrange your delivery. Options and timelines outside Mysuru depend on the destination and the arrangements made. Use “Enquire on WhatsApp” and tell us where the gift should go.
How do I place an order?
Choose “Buy Now” for the edition you want, enter your name, mobile number and Mysuru address, and place the order. Cash on Delivery is selected for you. You’ll see your order number straight away, and WhatsApp opens so you can send it to our team to confirm delivery.
If the order form isn’t shown, “Buy Now” (or “Enquire on WhatsApp”) opens WhatsApp with a message naming the edition and its price; send it and our sales team will help you complete the order. Opening WhatsApp does not place or confirm an order by itself.
Still need help?
Message our team on WhatsApp at +91 91805 49490, or email support@mysurugrandeur.com.
Chat with us on WhatsApp